Repairs & Recycling

Warranty

We offer a six-month warranty on our gold plated silver & corded items. Proof of purchase must be provided.

If you receive a faulty item, please email photos of the item along with your order number or valid proof of purchase to info@wanderlustlife.co.uk so that we may rectify the issue.

Please do not attempt to repair an item, as we may not be able to help further. You can find our repair options here.

Repair & Care Service

If wear & tear has taken its toll on your item, we offer a repair & care service. For rings, fine cord necklaces or gold & silk bracelets, you can book a service & pay online by clicking here. If the repair you require isn’t shown on our website, please email us at info@wanderlustlife.co.uk so we can advise you. 

Repair Address

Wanderlust Life
14 Caen Street
Braunton
Devon
EX33 1AA

We always recommend using a padded envelope & trackable service to ensure your item reaches us safely.

Refurbishing a Fine Cord Necklace

We offer a refurb service on our fine cord necklaces which includes a restring and replacement clasp and tags to keep your necklace lasting longer (£16). Please include your name, return address, gemstone type & confirmation of necklace length (17" or 18") inside the package along with your gemstone. As soon as your necklace arrives with us, we will aim to re-string it within five - ten working days & return to you using the address provided in your order. Please select your option and pay for your restring by clicking here.

Refurbishing a Gold & Silk Bracelet

We offer a refurb service on our gold & silk bracelets which includes a replacement silk cord, gold fill clasp and tags (£16). Please include your name, return address & gemstone inside the package along with your gemstone, gold clasp & tag. As soon as your bracelet arrives with us, we will aim to re-string it within five - ten working days & return to you using the address provided in your order. Please select your option and pay for your restring by clicking here.

Re-plating a Ring

We offer a re-plating service on a selection of gold vermeil rings. (Please note, rings with gemstones cannot be re-plated.) Please include your name, return address, style of ring & size (if known) inside the package along with the ring. As soon as your ring arrives with us, we will send it off to be re-plated & aim to have it back to you within four weeks. Your item will be returned to the address included in your order. Please pay for your ring re-plating by clicking here.

Replacing an Earring

If you’re in need of a replacement earring, we may be able to create or send another one for you.
We sell many of our stud earrings as individual studs.
Please email info@wanderlustlife.co.uk with the style of earring you require, & we’ll do everything we can to help.

Recycling

We only use 100% recycled gold and silver in all the jewellery we make, and why we send all the waste gold and silver generated by our studio to a specialist refinery in Birmingham where it’s melted down to be used again.
Ready to join us and give your own redundant metal a new lease on life? Welcome to the Golden Gang Rewards Silver Recycling Service! Here’s how to turn those snapped chains, sad single earrings, bent rings or unloved bracelets into extra Golden Gang Rewards points that you can spend on a new piece of jewellery from us!
Recycling Service